• Your packaging must be suitable as transport packaging and must adequately protect the contents.

• Make sure the packaged goods have no room to move within the packaging, and use soft padding for lightweight and harder padding for heavy content.

• Always seal your parcel properly and fasten the edges with adhesive.

• More information on our website: Shipping etiquette.

• Consignee address: Make sure your parcel is labelled with a deliverable consignee address (no PO boxes).

• Sender address/telephone: Please specify, so that parcels can be returned.

• Print out the package label and attach it to the package where it is visible.

• Under shipment tracking you can track your parcel online at any time. All you need for this is your parcel label number.

• Delivery only against acknowledgement of receipt. The acknowledgement of receipt can be requested from us at any time.

• Is your consignee out when we attempt delivery? We offer alternative options for receipt free of charge (delivery to a different address, redirection to the nearest Pickup parcelshop or a one-time signature release authorisation).